zerosleeps

Since 2010

Ubiquiti USG: the conclusion

Thursday 28 January 2021

Predictably and frustratingly, Ubiquiti’s support staff have just shrugged their shoulders at my USG’s bizarre failure, and pointed me at a document explaining how to return it to them, even though the device is over two years out of warranty (which I was careful to point out in my first contact with Ubiquiti) and therefore not eligible for their RMA process.

I knew going into this that there wasn’t a hope in hell I’d get to talk to someone who could at least hypothesise about what’s gone wrong with my little gateway. Could have been a fun project to replace the busted chip/capacitor/whatever.