Apple Support Community is going away
From the Apple Support Community landing page:
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
Good. It’s been causing nothing but damage and frustration for years. Every time I investigate some annoying macOS issue a thread from this thing is inevitibly at the top of every search, because apple.com, but the thread is always utterly useless.
These message boards were an embarrassment for Apple. Not only were they very much out of step with what the web has come to be over the last couple of decades, but their presence under an apple.com domain meant that they ranked highly in search and were perceived by the general public as being official in some way.
But they weren’t, nor were they helpful. They were full of people asking questions and not getting useful answers, with many responses given by users who were more motivated to gain karma in the forum’s user-ranking system than to help. I can’t tell you how many times I visited these forums while trying to track down the answer to a peculiar quirk or bug, only to find the (legitimate!) question being shut down by an officious high-ranking know-it-all who didn’t actually understand what was being asked and couldn’t provide a useful answer.
And here’s Jeff Johson with a punchier but very relatable observation on the lack of input from Apple on this soon-to-be-defunct service:
Apple sits back like fucking dummies, ignoring problems that everyone knows exist because nobody bothers to fight through the red tape of supplying Apple with the required information including sysdiagnose and TPS reports via Feedback Assistant.
