Short and fun! She got several laugh-out-louds from me as well.
I’ve been picking at this one for a couple of months, but I’m never going to finish it. I got about a third of the way through and I’m convinced that what it took the bloke 200 pages to say could have been handled in about 15 pages.
I gave up when, in chapter 7, the author spent 20 pages detailing an absolute clusterfuck of bureaucracy, then took a pause and opened the next section with “The process of standardisation was proceeding nicely”. What?!
Starting the year with my favourite.
A good mix of stories about real-world screw-ups, results of related research, and actionable advice.