Since 2010

Torture it into doing what you need

The third paragraph of this story is painfully true:

As has been typical in my career, when the vendor said they had a product, what they really meant was they had something vaguely resembling a product that vaguely matched what we needed, and with heavy customization they could torture it into doing what we needed. Of course by customizing their “product” we cleverly combined all the downsides of vendor software with all the downsides of custom software.